Unexpected CC charge


#1

Hi, I opened my account on May 15th, 2007; there was a promotion in which DH gave me 500GB, 5TB, 5 domains, for $50, and one year later, be charged $119.

I just received an email saying I was charged $119, and not even a full year has passed, so this was an unexpected charge (even more so, I guess its my fault for not checking if the AutoPay feature was enabled or not), and now I got a POSITIVE BALANCE… How do I get a refund of my money? I TRULY need it back! As in back by today, January 15th, the day I pay my college.

I attach the email I received from DH (btw, notice “today’s date”):

Account: David’s Account (309958)

today’s date: 2008-12-30
amount due now: $0.00
current balance: $0.00 (including charges not due until 2009-01-15)

Hello David Gonzalez,

This is an electronic receipt to let you know we just
rebilled your web hosting account with DreamHost.
Your account is now current and completely paid up.

Remember, we automatically rebill your account on the 15th
of the month (when there is an amount due).

We have the last payment on this account to be $50.00 on 2007-05-15 20:33:24.

Since then the following charges have been made to the account, which you have just paid for:

2007-05-16 - $0.00 for “Domain Registrations” through 2008-05-15.

2007-05-21 - $0.00 for “Domain Registrations” through 2008-12-31.

2007-05-26 - $0.00 for “Domain Registrations” through 2008-05-25.

2008-05-15 - $119.40 for “My Crazy Domain Insane” through 2009-05-14.

For full information on your previous balance please visit:
https://panel.dreamhost.com/?tab=billing&subtab=invoice

SUMMARY OF PAYMENT

Amount: $119.40
Credit card: ***** (ex /)
Payment code: ****610

Charges on your credit card bill will be from “DreamHost.com”.

I can’t stress enough how IMPORTANT this issue is! I need help here!


#2

The same thing just happened to me, and the message I got also says “today’s date: 2008-12-30”. I have emailed billing@dreamhost.com and hopefully they will refund soon.


#3

youre not the only one, i just received a charge also, i believe it may have something to do with the “server upgrade” or whatever they emailed about… not a good thing to charge people out of their bank accounts, especially those low on funds :frowning:


#4

I think this happened to a lot of people. Maybe even everyone? (Fortunately the CC they automatically billed was, in my case, expired.) I suspect some servers’ systemtime went forward a year when they were “upgrading the network”. I see they’ve acknowledged this at dreamhoststatus: http://www.dreamhoststatus.com/2008/01/15/billing-issues/

If a bunch of people got erroneously charged… well, that’s a mess. Especially if overdraft charges apply.


#5

what a mess!!!

I got this message from Dreamhost today…

This is just a notice that your DreamHost Account #XXXXXX
(“XXXXX’s Account”) has a balance of $119.40 (including any charges not
due until 2009-01-28), with $119.40 due (since 2008-12-28).

You also have $119.40 past due (owed since 2008-11-28), and if
by 2009-01-28 you do not pay at least the $119.40 part, your
account will be automatically suspended until payment is received.

I signed up for a 1-year web hosting package on 2007-06-28 and paid for it in full. Why am I being sent this message when I am only 6months into this account?

FUNNY THIS IS WHEN I LOGIN to my account under Billing/Manage Account its says You currently owe: $0!!!


#6

happened to me too, but my credit card was already empty. good to see they’re aware of this


#7

The same thing’s happened to me.

WHAT DO YOU OWE MONEY FOR?

We have the last payment on this account to be $140.80 on 2006-08-06 06:32:03.

Since then the following charges have been made to the account:

2008-08-06 - $190.80 for “My Crazy Domain Insane” through 2010-08-05.

2008-08-06 - $190.80 for “My Crazy Domain Insane” through 2010-08-05.

They say I owe $381.60 but thankfully the credit card on the account was an old one that they failed to charge, else I’d be contacting the credit card company and my bank complaining of fraudulent charges.

I assume a lot of people are now looking to change host. Any recommendations?


#8

I am more than worried, because my bank is closed at this time, and if I get overdrafted, is DH going to pay the extra.charges? They better! This is a HUGE mess! And man, did I got pissed off when I read “Severity: Medium”!!

Edit: Well, they finally changed the severity to HIGH!


#9

Me as well. They better fix this pronto and make it up to us. I have never seen such bad management of accounts and priveleged CC information.


#10

Same here…

I was already paid up until 8/20/08 and got triple charged for the annual renewal…

SUMMARY OF PAYMENT

Amount: $3564.00
Credit card: ***** (ex /)
Payment code: *******


#11

Add me to the list.

This is just a notice that your DreamHost Account #xxxxx
(“xxxxx Account”) has a balance of $238.80 (including any charges not
due until 2009-01-05), with $238.80 due (since 2008-12-05).

You also have $238.80 past due (owed since 2008-11-05), and if
by 2009-01-05 you do not pay at least the $238.80 part, your
account will be automatically suspended until payment is received.

They also tried to charge my card repeatedly on 4/5/08(!?!) which was rejected due to duplicate transactions. Thank you fraud protection!
I log in and I’m paid in full (0$ balance as well), not due to be billed until April anyway…

Problem is, seems they took all my sites off line because of “non-payment”. Now, I’m small potatoes - but I’ll still have to explain why some of my folks sites disappeared this morning.
UGH!!!


#12

now I got another email…

$119.40 due (since 2008-12-28)???

since when did we start living in the future?


#13

This is horrible, I just got this email too. I’m not sure if they actually charged my card.


#14

This happened to me as well. :frowning: $119 charged and this:

today’s date: 2008-12-27
amount due now: $0.00
current balance: $0.00 (including charges not due until 2009-01-09)


#15

Yep - same here only worse than most. I was charged for two YEARS!!! Here’s what I got - and you can see that even though there are 24 payment months listed, each month has been mentioned twice - hence the double charge.

I will MISS MY monthly MORTGAGE payment if this screwup isn’t fixed TODAY!!! ANGRY!!!

++++++++++++++++++++++++
Account: omaroo’s Account (XXXXX)

today’s date: 2008-12-28
amount due now: $0.00
current balance: $0.00 (including charges not due until 2009-01-27)

Hello XXXXX XXXXXXX,

This is an electronic receipt to let you know we just
rebilled your web hosting account with DreamHost.
Your account is now current and completely paid up.

Remember, we automatically rebill your account on the 27th
of the month (when there is an amount due).

We have the last payment on this account to be $9.95 on 2008-01-04 15:14:51.
Since then the following charges have been made to the account, which you have just paid for:

2008-01-27 - $9.95 for “Omaroo” through 2008-02-26.

2008-01-27 - $9.95 for “Omaroo” through 2008-02-26.

2008-02-27 - $9.95 for “Omaroo” through 2008-03-26.

2008-02-27 - $9.95 for “Omaroo” through 2008-03-26.

2008-03-27 - $9.95 for “Omaroo” through 2008-04-26.

2008-03-27 - $9.95 for “Omaroo” through 2008-04-26.

2008-04-27 - $9.95 for “Omaroo” through 2008-05-26.

2008-04-27 - $9.95 for “Omaroo” through 2008-05-26.

2008-05-27 - $9.95 for “Omaroo” through 2008-06-26.

2008-05-27 - $9.95 for “Omaroo” through 2008-06-26.

2008-06-27 - $9.95 for “Omaroo” through 2008-07-26.

2008-06-27 - $9.95 for “Omaroo” through 2008-07-26.

2008-07-27 - $9.95 for “Omaroo” through 2008-08-26.

2008-07-27 - $9.95 for “Omaroo” through 2008-08-26.

2008-08-27 - $9.95 for “Omaroo” through 2008-09-26.

2008-08-27 - $9.95 for “Omaroo” through 2008-09-26.

2008-09-27 - $9.95 for “Omaroo” through 2008-10-26.

2008-09-27 - $9.95 for “Omaroo” through 2008-10-26.

2008-10-27 - $9.95 for “Omaroo” through 2008-11-26.

2008-10-27 - $9.95 for “Omaroo” through 2008-11-26.

2008-11-27 - $9.95 for “Omaroo” through 2008-12-26.

2008-11-27 - $9.95 for “Omaroo” through 2008-12-26.

2008-12-27 - $9.95 for “Omaroo” through 2009-01-26.

2008-12-27 - $9.95 for “Omaroo” through 2009-01-26.

For full information on your previous balance please visit:
https://panel.dreamhost.com/?tab=billing&subtab=invoice

SUMMARY OF PAYMENT

Amount: $238.80
Credit card: *XXXX (ex XX/XX)
Payment code: XXXXXX


#16

I have also received a similar mail, advising that they have tried taking $119 US from my CC.

It says on the email that the transaction has failed due to a duplicate transaction…

Duplicate tans: Transaction in progress (err code 30)

So they better not have tried taking it twice!!!


#17

Similar for me, my renewal’s up at the end of the month, but I’ve just got an email which shows I’m being charged 3 times for my one account! $572.40!! yikes!

Emailed support for an explanation. If your renewal’s due, check it carefully.

======
This is an electronic receipt to let you know we just
rebilled your web hosting account with DreamHost.
Your account is now current and completely paid up.

Remember, we automatically rebill your account on the 31st
of the month (when there is an amount due).

We have the last payment on this account to be $190.80 on 2006-01-31 05:43:42.
Since then the following charges have been made to the account, which you have just paid for:

2008-01-31 - $190.80 for “My Crazy Domain Insane” through 2010-01-30.

2008-01-31 - $190.80 for “My Crazy Domain Insane” through 2010-01-30.

2008-01-31 - $190.80 for “My Crazy Domain Insane” through 2010-01-30.

For full information on your previous balance please visit:
https://panel.dreamhost.com/?tab=billing&subtab=invoice

SUMMARY OF PAYMENT

Amount: $572.40


#18

I got the same thing and I’m completely cancelling with DreamHost due to this error and the fact that my renewal date was January 21st! Yet they saw fit to charge my credit card a full 6 days early taking away my decision on whether to renew or not. I’m asking for a full refund and I will host elsewhere due to these 2 major mistakes on their part!!!


#19

I just got hit for it too. 2 years all at once. I figured I would throw my voice in the thread too just to make some noise.

It sucks but I know I am lucky being able to absorb that cost for now. I hope they fix it soon and everyone that may get nailed with bank fees get those refunded as well.


#20

Same with me…

I have to pay on October 10, 2008, and they charged me RIGHT NOW? Looks like a serious system bug, hope they’ll fix it…

My CC was not charged (LUCKILY, mine was changed recently), but all of my modest DH Rewards got transfered to DH this morning… :frowning:

Hope all will be fixed soon…