Hi, I opened my account on May 15th, 2007; there was a promotion in which DH gave me 500GB, 5TB, 5 domains, for $50, and one year later, be charged $119.
I just received an email saying I was charged $119, and not even a full year has passed, so this was an unexpected charge (even more so, I guess its my fault for not checking if the AutoPay feature was enabled or not), and now I got a POSITIVE BALANCE… How do I get a refund of my money? I TRULY need it back! As in back by today, January 15th, the day I pay my college.
I attach the email I received from DH (btw, notice “today’s date”):
Account: David’s Account (309958)
today’s date: 2008-12-30
amount due now: $0.00
current balance: $0.00 (including charges not due until 2009-01-15)
Hello David Gonzalez,
This is an electronic receipt to let you know we just
rebilled your web hosting account with DreamHost.
Your account is now current and completely paid up.
Remember, we automatically rebill your account on the 15th
of the month (when there is an amount due).
We have the last payment on this account to be $50.00 on 2007-05-15 20:33:24.
Since then the following charges have been made to the account, which you have just paid for:
2007-05-16 - $0.00 for “Domain Registrations” through 2008-05-15.
2007-05-21 - $0.00 for “Domain Registrations” through 2008-12-31.
2007-05-26 - $0.00 for “Domain Registrations” through 2008-05-25.
2008-05-15 - $119.40 for “My Crazy Domain Insane” through 2009-05-14.
For full information on your previous balance please visit:
SUMMARY OF PAYMENT
Credit card: ***** (ex /)
Payment code: ****610
Charges on your credit card bill will be from “DreamHost.com”.
I can’t stress enough how IMPORTANT this issue is! I need help here!