Unauthorized Payments and missing invoices!

vps

#1

Hi,

I used credit card to make a payment for my monthly payment on 5th of Jan, 2017, and I got an email that the payment was done, but now when I check my account to get an invoice, I discovered the following:

1- There is no invoice available for this first payment.

2- There was ANOTHER payment charged to my account (outstanding balance) that I was not told about, and I did NOT get any emails about it, I discovered it by chance!

3- I can not seem to get any invoice for that SECOND payment too

So, My questions are:

1- Why a SECRET payment I did not make or authorize goes throw without my knowledge and WITHOUT notifying me with an email?

2- Why I can NOT get invoices for any of those 2 last payments?


#2

Hello Unic

Thank you for contacting us for help, we apologize for any frustration. If you haven’t already done so, please contact our billing team here: https://panel.dreamhost.com/index.cgi?tree=support.msg& so they can investigate this issue further. If you have sent in a ticket, please supply us with the ticket# or domain name on the account and we can look into the status!

Thanks!
Matt C