Google Checkout sent me an email with subject line calling it a receipt from Dreamhost, 12 hours ago.
But my account is still pending. Dreamhost say that once a receipt is sent, you shouldn’t have to wait more than 3 hours. However, they tell me the pending status is because Google Checkout takes “2-3 business days” to process the payment. They advise me to contact Google Checkout.
Google Checkout said on the receipt that I should contact Dreamhost with any queries about the order. Their support desk is ignoring emails and they are not providing any automated information about the order whatsoever.
What’s going on? When I buy things using Paypal, Nochex, or Worldpay, the payment goes through immediately. Who are these guys called Google, providing such a poor service? It can’t be principally about anti-fraud checks. My local corner shop can get all those done within seconds. Card issuers are very helpful in that regard, for obvious reasons.
Note to Dreamhost: fire Google and hire a proper money transfer agent. Otherwise the short-term advantages of using Google Checkout will disappear in the medium term, because your reputation as an efficient webhost will disappear under the weight of a reputation for taking far too long to ship. You really need to make it easy and fast for customers to pay you money, and you need to provide services very quickly after they’ve ordered. Manual scrutiny of all payments is just ridiculous in the current age. So is a 3 day wait, which I understand for some people is actually a week’s wait. You will not be able to blame this sort of delay on the middleman forever. There are better middlemen out there! Hundreds of millions of people have bought things over the internet, and know this for a fact. I doubt that you want Google Checkout to suck you dry. Good luck!