Like Wholly says, it's probably something that support will have to resolve, but just in case, I thought I'd ask if you'd made sure that the $40 was actually available and not still pending from referrals within the 97 day money-back period? I know it's unlikely...
Say, where do you go to find out your account balance?
Oh wait! I see! It's on the make payment page. Hmm. I wonder if there's a difference between "account balance" and "available funds", just like at the bank? I could imagine that this could be due to things like check processing and clearing.
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