Unable to sign up for DreamHost - Any ideas?


#1

I try to register and sign up for dreamhost. However, when I select “I already have a domain registered, I just need to host or transfer it.” and type in the domain, it tells me this:

“This domain “MYREALNAMEHERE.com” is already in our system! Please just contact support if you need help with it. If you’re trying to move it to a new account, please first delete it from its current account.”

I emailed support a few hours ago and still have heard no response. Kind of difficult to get business if they won’t take it from you! :frowning: Thanks for the input if anybody has an idea.


#2

You could start with giving them a bit more then just a few hours.

Second the domain is in Dreamhost system means it is or was in use on Dreamhost by you or someone else, registered or non-registered.

Third (same as first), be a litle patient, unfortunately you are not the only person who need help


#3

There should be no need to let this glitch slow you down.

What you can do (I think) is open your account and get your hosting environment ready using a temporary subdomain name on dreamhosters.com,

and meanwhile be contacting support so that they can unravel the glitch with your actual domain name.


#4

Good idea tomtavoy. I received word from dreamhost, but it sounds like they are emailing the person who registered it on their systems, asking them to remove it. I don’t know why dreamhost can’t just do this themselves since I own the domain. (sigh…) But thank you both for your input!! :wink:


#5

Well, Dreamhost doesn’t really know which of you two actually owns it.

They could find out by setting you (and also the other customer) a challenge, for example (perhaps) to change the order of {ns1.dreamhost.com,ns2.dreamhost.com,ns3.dreamhost.com}

I guess what they are in fact doing is emailing the other customer to say “if you no longer own this domain, please remove its hosting” ~ which, if it works, would amount to less hassle in the end.


#6

That’s pretty much it :slight_smile: On the internet, anyone can be a dog, so we want to make sure that the right owner gets the site. People do just what you’re asking for as a social engineering attack. We want to be careful, so we don’t get it wrong.