I've sent numerous emails through the defunct DreamHost contact system. Note that the drop downs do not address a situation where your Authenticator is lost. It generally covers sales or billing situations. I would think there should be a priority one help desk use case when it comes to account access (where you CAN'T login to CPanel).
In my case (as with many others I have seen within these forums), I had to replace my phone which in turn caused me to have to redo my authenticator code. Most modern services that offer Multifactor Authentication have numerous ways to contact support in case there is an issue. DreamHost does not. Why offer a service you are not prepared to provide service for?
SO after numerous attempts to try to leave various "Contact" messages seeking help from the "So-Called" 24/7 support - here I sit without a word from the DreamHost team - and locked out of my account.
Sadly, after YEARS of service - I think this will be the catalyst that causes me to move on to a more modern and supported hosting solution. While I have enjoyed the service, I have always had issue with the support. Its lacking and ranks within the worst I've seen with hosting services worldwide over the years.
Please - please read this and get in touch with me. This has become a joke, as I've expected to have several sites online this weekend - only to have found your service had other intentions. Please set the RedBull down, avert your gaze from cartoon network, and please contact me. I've wasted the weekend TRYING to get into my own account without success.
http://www.dreamhost.com/contact/ is worthless as in my mind, it is NOT monitored. Please contact me asap - I need into my account, you know, the one I'M PAYING FOR...
Your completely dissatisfied customer....