I’m looking to switch ISPs from Site5 to something else. Site5 does not support letsencrypt. Dreamhost has a good rep so I signed up for a month. I ran into an issue setting up and it’s been 46 hours since I submitted a ticket and no response.
Site5 usually got back to me within an hour or two 24/7, sometimes in less than an hour. 46 hours seems unacceptable. What if my site was actually down?
Is that a typical response time for Dreamhost?