THIS HOST SUCKS!
First, Support is very slow. Live chat is never available any more. Most of the problems I have had required 5 second fixes and I’ve had to wait 6+ hours for a fix.
Secondly, I bought a dedicated server in hopes everything would be okay. The first day the server was fully set up one of my databases disappears. I contact support and wait a few hours for them to tell me “The database was never in use. Contact us if you have any more questions”. I contacted them again and told them the database had been in use for over a month. I get another slow response “I just checked again and the database has been empty for over a month”. Yet again, I contacted support and told them to stop being silly, I’ve ran my site off that database for over a month. I attached a screen shot of the database usage from my Cpanel clearly showing the database had been in use. The response I get is " I checked again and the database has been empty since it was made on the 20th. Our MySQL usage tool can be very untrustworthy. I restored the database from the latest backup and it’s still empty". I contacted them again and asked how in the world has my site been keeping user log in and billing information if there was never a database. I never got a response. At this point, all my information is lost. Client billing and log in information completely gone. I created a new database and refunded/credited my clients accounts for the problem. Five days ago, nearly 3 weeks after all this happened, the database just shows up in my cpanel.
Three days ago, I restarted my server. I checked back in 5 minute and all my sites are still down. I submit a ticket with support and wait about 4 hours for a response. The response I get is “Your server was restarting on the wrong run level. I have fixed the problem”. I check and everything works fine. This morning I restarted the server again, checked my sites 5 minutes later and they are still down. I got an answer in about 25 minutes. “Please check the sites now, I have restarted the server from our end.” I checked and it’s still down. I submit another ticket and checked my sites 3 hours after. Everything seems to be up. I tried to input some data and I get a Generic I/O error message. I tried to upload a file on my file host and get the same message. I checked my php.ini settings to make sure nothing was reset and everything looked good. I restart apache from SSH and still I/O errors. The site ran rock solid for 2 weeks until this morning, even after the little event 3 days ago, now nothing works right.
My main site, which I use to pay my bills at home, is useless until I figure out what is wrong or pay someone (again) to fix a problem that should have never occurred. Now I’m scared to even restart my server, which every week handles about 50,000,000 request and should be restarted from time to time.
Seriously, don’t waste your time here.