How about getting an answer or feedback at all??? Support has gone to complete crap ... We have been with DH for over 11 years and have had enough. This last year has been miserable. Support refuses to provide any feedback and continues to keep us guessing if they are even looking at anything. I have been forced to open ticket after ticket after ticket with zero completion or feedback from support ... other than one reply stating that the issue was corrected, only to find out 30 seconds later that the statement was a blatant lie. We have been without the ability to send emails to our main collaborator for 20 days now. Well, it looks like with our renew coming up on the 19th, we will be moving ... I guess DH doesn't care about our longtime dedication to sending them money. You can thank your support manager for obviously not understanding how to provide proper service and feedback to the people that pay the bills there.
Guarantee?? What a joke! You guarantee nothing! 20 days without the ability to send email because your DNS was somehow blacklisted and you didn't even know it ... the only guarantee that has been followed through is the guarantee to be disappointed in what DH used to be.