We’ve had an incredibly frustrating experience over the last few months and based on our recent experience, I think it is important that other users know some accurate information about Dreamhost’s blacklist problems.
We send SMTP emails to our customers frequently through our dreamhost servers. Over the last few months we’ve been averaging near 30% of these emails that get rejected due to the fact that the relay that dreamhost uses for these emails is constantly on several well-known blacklists. Probably due to the fact that they offer incredibly cheap hosting to anyone who wants it and many of those people are using these inexpensive servers for malicious purposes. I understand that this is a difficult problem to combat, but this has been going on far too long. There’s absolutely no way to operate a site with Dreamhost if this is going to be a constant problem.
We have reached out to customer support about this issue many times providing them with the rejected email headers and error messages to try to help them combat the issue. In our latest ticket we were explicitly told that upgrading to a VPS would solve this issue as we would be using a unique IP and would not be sharing it with other accounts. After being convinced by the customer support staff we went ahead and made the switch. Many hours of troubleshooting and many more customer support emails later we were told that the PHP SMTP emails we are sending from the VPS account were still going through the exact same relay and being blacklisted! The VPS does NOT do anything to solve this problem as Dreamhost apparently still funnels all the emails through the same servers that are currently blacklisted for spamming.
I am extremely upset that Dreamhost’s customer support staff misled us by saying that the VPS was the only way to resolve this problem. It’s incredibly frustrating and we lost many hours of labor trying to resolve it. At this point I think we are going to have to move to a more reputable hosting provider that doesn’t constantly get placed on numerous blacklists. We just can’t operate like that.
Dreamhost - please get your act together and tell your customer support team to stop misleading your customers to try to trick them into VPS service.