Trial period applies to plan upgrades?


#1

I have been with dreamhost for a few years now on Crazy Domain Insane.

I took advantage of the recent upgrade sale to Code Monster, speculating that a friend would be able to use some of the extra services on that plan. It hasn’t panned out – he was scared away by DDOS problem and other negative press DH has gotten lately.

I have downgraded my account back to Crazy Domain, but there is still about $70 in credit left. I could really use this money back right now. Since it hasn’t yet been the 91 days since I upgraded this plan, can I get the money back?


#2

Hi crouton,

We’re sorry, the 91 day money back guarantee only applies to new accounts, not upgrades.

However, since you’re keeping your account open and just have a positive balance with us, just contact support and I’m sure they’ll be able to credit you the extra you’ve got now.

josh!