Too long to get started due to DH team not being responsive


#1

I want a refund. It’s been far too long to even get started doing my things and time is precious. I’ve bought a hosting plan and a domain an hour ago thinking I could get started almost immediately. This hasn’t been the case. Live chat is unavailable and no one has replied to the tickets. To me this is a big red flag and I want out.


#2

Hello Michael,

Thank you for contacting us!

I apologize for any frustration over the weekend. If you can supply us with a support ticket# or domain name on the account we can look into the status. If you still wish to cancel we have a guide on how to do so here https://help.dreamhost.com/hc/en-us/articles/215202457-Canceling-account-overview

Thanks!
Matt C