Ticket Software

Does anyone have recommendations on support ticket software they have installed on Dreamhost servers?

I have on request that tickets can be submitted via email.

Any options would be appreciated.

Is there a reason why you want to file a ticket via email?

DH support does not accept attachment for security issues (I think).

Most of the time, the contact form is helpful enough to us.

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Using the Control Panel Contact Support forms, you can submit and attachment with your support request.

There has been past discussion on these forms about submitting support requests via email, but DreamHost has elected to use the current Control Panel based process.

A suggestion made in the Control Panel never hurts! :slight_smile:


I think the OP wants to install helpdesk software for their domain’s users.


That was my first thought too, but then I reread the post and this sentence made me think that the original responders were correct in their interpretation.

I suppose we can only wait for clarification. :slight_smile:

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