I just wanted to let people know I have had the worst experience with dreamhost.
Here is what happened, I have a website that makes very good money, it was running out of bandwidth at my former host, I decided to move it to dreamhost as they offer large bandwidth, my site was about to go down and i needed the hosting setup fast. Last tuesday I signed up for hosting $79/month, before I signed up I was speaking to a sales person through email, they said I will get the setup email within an hour of payment and I could start uploading files.
I never received the setup email, I contacted them dozens of times and still , no email. They said they never received payment. I paid through google checkout, I contacted google checkout, they explained to me that dreamhost did receive payment and I had to contact them. Again I did, still they say they did not receive payment, the payment was taken out of my bank acct so I know it was sent.
after Multiple emails with no response I again contacted google checkout to inform them of a possible fraudalant sale. I sent dreamhost an email about 20 minutes and just got a response that I was refunded. So basically…
they did receive the payment but never sent me the setup email. I still have never received the setup email.
Google checkout probably contacted them about a fraudalant charge and they were quick to refund me.
Sounds like they were trying to scam me.
I would not recomment them to anyone.
- They have absolutely no phone support , they do not answer emails or support tickets quickly if at all.
- After extensive research about dreamhost I found that there network is very slow, especially sql / php sites.
- They want your money, once you give it to them they will do nothing for you.
This is just my opinion because of my recent experience.