I set up an address. Tried multiple times to log into it over a period of days - no luck through webmail or pop or any other means. It shows up on the cp that's all!
In the meantime I set up another email addy on a different domain and it worked ok.
here's my email to support
subjest:email@example.com doesn't work
msg: can't log into webmail, check via outlook etc etc.
I CAN log into mailboxes.whatever.com with the same un/pw as is set up
why and when will it be fixed?
And the reply:
When logging in via webmail you should be suing the username mobile and
Is that what you are attemtping to use when logging in ?
Considering support KNOW my email login/pw would it have killed them to take another 30 seconds trying to log-in to confirm it wasn't a login issue? I know that might double the time they've spent looking at my support ticket to a whole minute but the answer above is just a 'hand-off' and no real attempt to solve anything.
As it stands all I can do is confirm I used the correct login and wait another day.
Cheers for the offer of help btw but I was just venting my frustration.
I'm a member since November 1998 btw so 'did you use the right password' wears a bit thin.