The support fail


#1

The support system which has no more emails … this bad, we can not follow the conversation is too much work having to choose all options of care every time. It is so dedicated in the plan … will be like in the lower planes. Regrettable.


#2

I hope somebody understands the above, because I need a translation


#3

Hmm let’s try

The Support System’s E-Mail is full ? (Yea that would be bad)
They can’t communicate with support so they feel like they have to do too much of the work themselves. ?
They have a dedicated plan, but feel like their getting service of the lower cost plans. ?

That’s what I’m getting from it.


#4

OP appears concerned about the non-threadedness approach of the ticketing system.

I’ve not had an issue that required any back & forth, but I’d be pissed with the way it’s implemented if I did (and most especially if paying a prime vps or dedicated rate).

P.S. Threadedness is a word now.


#5

It’s threadednessless if you go back to the panel to follow up. If you send an email reply to the response email, then you’ll invoke much threadedness.


#6

Only if you have one issue pending :wink:


#7

I’ll raise your threadlessness with my contextlessness!
:smiley: