Houston, we have a problem.
Let me paste some emails to get you a sense of the problem:
Seems pretty banal and everyday, huh? Just need to renew my domain...
Well, I tried. However, their panel seems broken:
... Very unfortunately, you seem to be unable to complain to them that their panel is broken if you can't generate a support ticket... which is done via the panel...:
So we have a bit of a catch 22.