You're welcome, thank you for your feedback! DreamHost is a quite open company: we don't censor these forums, people are free to share their honest comments here.
One thing to be aware is that you see here a lot of people who complain, and those are a tiny, very vocal minority of DreamHost customers. On the other hand of the spectrum, you should be aware that DreamHost support keeps on winning awards for their quality. For the third year in a row, DreamHost was rated Best Webhosting Service https://www.pcmag.com/article/354814/business-choice-awards-2017-web-hosting This is not a pay-for-play award: PCMag interviews actual customers who are not given any incentive by DreamHost.
That said, please keep shopping around and pick the best solution for you: we're quite confident of the quality of our services and products but we're well aware that we cannot satisfy everybody all the time.
PS telephone support is offered at extra charge.