I am quite pissed off right now.
- There wasn’t anything said about replacing RoundCube with a new client. The notice just said they are launching a new client, which if anything lead me to believe they were replacing the clunky, old, Squirrel Mail.
- The “reasoning” on the wiki is dead wrong…let’s take these one by one:
- Faster – Better hardware and built-in caching allows faster service/decreased load times than previous Webmail clients.
Not my experience so far. Every message I’ve opened has typically taken longer.
- Contacts – Atmail offers the ability to create custom contact groups and add photos to individual contacts.
Yeah, it just dumped over 600 “contacts” into a single folder for me. I had about 100 in RoundCube. The other 500 were automatic scans from RoundCube, not contacts.
- Active development – Atmail is actively developing its software to remain current and relevant. Atmail’s sole focus is on email so its full attention is on product development for Webmail applications.
RoundCube was, and is being actively developed. There were two updates release on 26 December 2015, and the Beta version of RoundCube 1.2 was released in November. That really sounds inactive to me. (Just look at the RoundCube website: https://roundcube.net/)
- Larger uploads – Offers the ability to upload attachments much larger than former versions of Webmail, and allows up to 30MB through the web browser interface.
Was this seriously an issue for most people? It likely was a matter of configuring the webserver to allow larger attachments (but I would have to dig in the RoundCube docs to confirm.)
- Mobile UI – Comes with a mobile user interface that you can use with any modern smartphone.
Most phones have a mail client that is easily configured. If it’s that difficult for users to configure it, why not just wirte a small Android / iOS add to configure the mail on users phones? If webmail is really needed on phones / tablets, why not just find or develop a RoundCube theme to handle it?
- Click & drag attachments – When creating a new email in Atmail, you can easily drag a file from your computer into Atmail to automatically attach a file.
Ugh. Not even worth considering IMO.
So, basically, none of the touted reasons for this switch amount to anything worth while.
Now on to my list of grievances with the new client:
The interface is clunky. With RoundCube I could easily select multiple emails without having to aim at a little tiny checkbox. All I have to do was hold the ctrl key and click anywhere on the line of the message(s) I wanted to select. Actions that were out in the open in RoundCube, like delete messages, select/deselect all are now under a menu so it’s a multi-click operation.
Some operations are not even available: like print.
Operations are slow - try deleting a message. RoundCube was fast, Atmail is very slow, often taken 15-30 seconds to complete. The same is true when moving messages to a folder. And, RoundCube gave you an indication that an operation was being performed, Atmail has no visible indicator. Oh, and searches often display either “The search is taking longer than anticipated” or “The search index is being rebuilt” messages. Searching is a critical feature to maintaining my mail, I often use it for deleting junk messages (I have a particularly nasty mailing list that will release batches of mail at a time, so I can get messages sprinkled throughout my inbox suddenly. Best way to handle them: search for a tag, check to see if I need to ready any, then delete the whole lot. Painful operation with Atmail.)
Speaking of the search: RoundCube had a simple drop-down to allow selecting fileds to search. Atmail has some clunky drop down that doesn’t replicate the simple, graceful functionality of RoundCube.
The interface looks like crap. The fonts in the inbox index are horrible. Then when opening a message is opened, the font is frequently tiny.
Messages don’t render correctly. I have a daily report that comes out with a “greenbar” type effect (done using inline CCS / HTML), Atmail doesn’t display it at all, making the tables impossible to read. It doesn’t even honor the fonts or other markup that is in the emails, making the tables nearly impossible to read.
URLs don’t even get handled as links, and yes I do have that option turned on.
This doesn’t address any of the other features that I would have liked to see in a new client. IMO, I would have liked to have something that has a todo list, calendar, notes, RSS reader, News Reader, etc. Those could be features that users could turn on and off as wanted / desired.
But, the things that really get me: today it decided to delete ALL the messages in my inbox when I had 1 message selected for deletion from a search result. Yes ALL of my messages are now gone. They aren’t in the trash, they aren’t in the junk folder, they are just GONE.
Atmail isn’t even opensource, really. They want to charge nearly $2K/year for each 1,000 users on your site. Holy crap. You aren’t getting a server with that, if you wanted that, you’d be paying around $7K for 1000 users. And those prices are for on-premises installations, not hosted installations.
What the are you guys thinking? There are a host of other options out there to evaluate: Cypht (formerly HastyMail), MailPile (highly secure mail client), Zimbra, Horde/IMP, AfterLogic and Citadel. And those are just the ones I found looking at Wikipedia: https://en.wikipedia.org/wiki/Comparison_of_email_clients – there are tons of others out there. Another option: RainLoop - free / open source, or a purchased mail solution.
Basically, this whole thing is a fiasco. IMO - if you don’t want to back out of your idiotic choice of Atmail, maybe add some alternative mail clients or groupware to the one-click-install system, and let us set up our own clients.