so i make my move to dreamhost from startlogic (worst customer support EVER)…
i am pretty self sufficient… once i get the layout, i dont require much attention (unless the host breaks something)
so i get to dreamhost, and in reading the wiki, they express that i can request that “mod_gzip” be disabled. for those of you that dont know, it will prevent PHP scripts from being “flushed” (that is, prevent output from being sent to the user before the script finishes)
i request this, and get a response 2 days later saying that its taken care of… i check immediatly, find that it isnt producing the expected results, and immediatly respond back saying “uh, WRONG-O”
so, the enxt day the same guy tells me that “the problem was that you were on an Apache2 webservice,
which might not work properly with that PHP command. I’ve just moved you
to an Apache1 service”
i think to myself, this doesnt sound likely… the answer sounds like im being placated… but ive never worked with an actual apache webserver (the server itself), so i figure they know what they are doing…
time passes, and i check again. STILL NOTHING! all this “it’s fixed” and still NO RESULTS!
would you call this incompetence, or would you say they are trying to placate me? i hate when a ticket gets closed and the problem persists. it REALLY pisses me off that i gave them referencing URLs, and they chose to respond back without checking to see if the desired outcome was actually acheived.
it REALLY pisses me off that the mentatlity is “a problem is fixed when so-and-so says it is…”
NO, a PROBLEM isnt FIXED until its FIXED (yea, im pissed, but im also still in the money back time period)