Terribly slow support


#1

Hi,

Has responses to support questions always taken > 20 hours at DH? I am used to having answers to support questions within 1 hour at my old host and usually within 10 minutes (icdsoft.com for reference). My email has been problematic ever since signing up with DH and not having timely support is getting pretty old damn fast.

Can I expect support to always be this pitiful, or is it unusual at the moment for some reason?

B


#2

No, B. 20 hours is not normal. Usually it takes longer.

Seriously, the speed of tech support response is the #1 thing to hate about Dreamhost. They keep promising that it’s getting better, and the new “check server status” thing does help. I’ve been with DH for a year now.