Dreamhost has really unbeatable web host pricing and features that you wont find anywhere else for the price…Unfortunately I think they have oversold there services so much and the prices are so low that they cant provide decent support. It will take an average of 12 - 24 hours should you have a problem. Thank god mine have been simple email issues, but unlike any other host out there you can actually talk to they have actually said “We dont outlook express” support. I have had a few problems with using outlook support and usually something wasn’t checked right and EVERY OTHER HOST that I have had has gone over seatings and even given alternatives for their server. But all Dreamhost can say is that they are too busy to help me.
The funny thing is that the one time I got great customer service from them, like within a short time they really upset me in a previous tech email and I wrote back and acted very unprofessional and called them names. Then they actually answered quickly