I am looking into buying a 2 year plan. I’m currently with a host that’s pretty good, but there are some major problems with their tech support. I’m not a stupid person, I’ve built a robot or two in my day, but sometimes I’m genuinely curious as to why my email is down without any notice. I don’t think this is an unreasonable request, but everytime I submit a ticket I get either no response, or I get a really big attitude. Support emails shouldn’t begin with “Well, first of all, if you’d bothered to look at your hosting plan…” and then go on to tell me stuff I already know that doesn’t explain why my email is down. I don’t mind a little downtime every once in a while, it’s to be expected, but I do mind the attitude when I dare to ask them.
The hosting company before that had a support guy that actually said the reason I didn’t understand something was because I was a girl.
Anyhoo, how’s the tech support? I’m sick of arrogant tech support people getting mad at me for contacting them. I occasionally ask a stupid question, I lose passwords, but the attitude usually starts way before I even have a chance to genuinely be a clueless idiot.