Given that I'm a DreamHost employee I will let our customers give you the scoop on our support quality, strengths and weaknesses, etc.
However, I can definitively say that if any of our employees did either of the above and I found out about it they would receive a rather angry email from yours-truly, CC'd to our Support Team manager.
We believe in friendly, professional conduct. Luckily we have a great group of employees so this sort of thing has never really been a major issue, but if anyone were as rude as the people you mention above they would be reprimanded and, if they didn't shape up, probably let go.
Of course, this goes both ways - we don't tolerate customers who are rude, insulting, use threats of physical violence, etc. Luckily this is a very small percentage as well - we have an overwhelmingly nice customer base. :>
- Jeff @ DreamHost
- DH Discussion Forum Admin