[quote]Support emails shouldn’t begin with “Well, first of all, if you’d
bothered to look at your hosting plan…” and then go on to tell me
[quote]The hosting company before that had a support guy that actually
said the reason I didn’t understand something was because I was
Given that I’m a DreamHost employee I will let our customers give you the scoop on our support quality, strengths and weaknesses, etc.
However, I can definitively say that if any of our employees did either of the above and I found out about it they would receive a rather angry email from yours-truly, CC’d to our Support Team manager.
We believe in friendly, professional conduct. Luckily we have a great group of employees so this sort of thing has never really been a major issue, but if anyone were as rude as the people you mention above they would be reprimanded and, if they didn’t shape up, probably let go.
Of course, this goes both ways - we don’t tolerate customers who are rude, insulting, use threats of physical violence, etc. Luckily this is a very small percentage as well - we have an overwhelmingly nice customer base. :>
- Jeff @ DreamHost
- DH Discussion Forum Admin