Support


#1

My website and email is down, am trying to get some help from customer service to get it back up


#2

Have you submitted a ticket yet? If you want to give me your domain, I’d be happy to locate your account and look into any issues you might be having. :slight_smile:


#3

my domain name is progresschurch.com


#4

If your site is hosted at DreamHost, you should point your nameservers to DreamHost!

Domain Name: PROGRESSCHURCH.COM
Registrar: NEW DREAM NETWORK, LLC
Whois Server: whois.dreamhost.com
Referral URL: http://www.dreamhost.com
Name Server: DNS1.WEBDRAGON.CA
Name Server: DNS2.WEBDRAGON.CA

I assume your mail problem is similar.


#5

Looks like progresschurch.com needs to be renewed, progressp. You can do so for FREE at the moment, here in your panel: https://panel.dreamhost.com/index.cgi?tree=domain.registration& :slight_smile:


#6

Why? It expires in 2014:

Updated Date: 15-jan-2013 Creation Date: 14-jan-2005 Expiration Date: 14-jan-2014


#7

Looks like a “something” or two was skipped by OP and/or DreamHost.


#8

Whois prints like that even when a domain has just expired, but it isn’t the actual case. This domain does definitely need to be renewed, and in an attempt to be less confusing than the ‘whois’ normally is when it comes to dates, our panel reflects ‘2013-01-14’ as the current expiration date on this one. While a whois does always anticipate the future expiration date, the more relevant part to focus on would be:

[quote]Status: clientHold
Status: clientTransferProhibited[/quote]


#9

Looks like progresschurch.com is still not working, this problem does occur in some of the other shared hosting services.Here, the problem may have caused because of the DNS errors or may be due to the server connection failure.
Its annoying to see your site going down.

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