That is true. I used to think 24 hours turnaround is okay, but when all my sites were down and didn't hear anything from support, 12 hours are totally unbearable. That's also why I said in the past, either a) make the servers more reliable (like in the past) or b) provide better support.
How is DreamHost able to compete with other hosting companies which guarantee 99.9% uptime and 15 minute e-mail suppport for even lower prices?? If not, our promo codes will be useless, right?
Get [color=#CC0000][b]$50 Off[/b][/color] with promo code "DAYDREAM" at DreamHost.com