Support Turn-Around Request


#1

Hi,

I have a support request which will be over 2 days old and I still haven’t received a response. Dreamhost states “We strive to answer all emails within 24 hours, and most are answered in subtantially less time” but I have yet received a response. Does anybody know what is the average turn-around time is for a support request?

-Thanks


#2

I’ve submitted requests two days ago and received responses. What are you asking them about?


#3

The longest times I’ve waited were for things I flagged it as a question/suggestion–the turnaround time was generally 18-36 hours (the 36 hours being over a holiday weekend). Which was acceptable because those were very minor issues.

When I’ve marked it as a site outage emergency, I’ve always gotten a response (and a fix to the problem) within a couple of hours, most recently about 4 days ago.