How about a message telling me that the issue is being looked into (or at least has been read) instead of utter silence? Maybe then I would know that DH Support actually gives a damn.
I apologize, when I received the automated propagation of your post it was labeled as from firstname.lastname@example.org, so I thought you were Support directly e-mailing me.
In that case, I was hoping that others in this forum who had the same problem would have gotten some sort of official explanation which might explain such a lack of expedience.
In attempting to e-mail “you” back, however, I got an auto-reponse saying that support did not accept messages from e-mail addresses that are not registered to primary account holders. Does anyone know if the same rule applies to tickets submitted through Panel? I used the same e-mail on the form because I’m the site’s webmaster, but not the primary account holder.
If so, jeez, why let us shoot ourselves in the foot?