Just a FYI and a bit of rant on dreamhost…
If we put in a support ticket, they automatically start billing your for “phone support” as of the date of the support ticket, without your knowledge or an “opt-in” or ability to “opt out”
The “phone support” is so IF you decide to call to discuss the support ticket, you may do so for free for 30 days. As far as I am aware, there is no notification of this charge. Even better, it “auto-renews” every month!
So now, I need to look for this charge following any support ticket, and then if I feel I not going to call, cancel it. If anyone working on your site starts a support ticket, be aware that they tack this on and let the admin know so they can cancel the charge.
Since they have no phone number and they do not accept billing inquiries by fax, the only way to inquire about the charge is to put in a support ticket, thereby incurring the charge again. Turning off this little bill-fattener took some deep digging in the web panel. A neat little trip to the first circle of hell! Nicely done, dreamhost.