Do you mean an auto-responder ("your support request has been sent, and we will be getting back to you..."), or an actual reply?
99.9% of the time, we reply to any support requests sent our way. Do you mean that you didn't get any replies at all?
If that's the case, send a message to support and ask why they haven't gotten back to you. Also send a message to me at email@example.com and I'll look into it when I get back (I'll be unavailable for about 2 weeks, unfortunately, but I'll still check into it when I get back).
- Jeff @ DreamHost
- DH Discussion Forum Admin