Finally got an email although it was a auto-canned "we're sorry for the delay". Still no resolution 24 hours later...
This is just a note to let you know that although it's almost been
24 hours since you sent in your message, we haven't forgotten about
We strive to answer all questions within 24 hours, but due to the
large number of questions we have right now we're afraid we may have
to go over a bit this time.
Please hang in there and we'll be getting back to you as quickly
as we possibly can!
Our apologies again, and we appreciate your understanding.
It'd be nice to be updated on the status of this or at least a note on dreamhoststatus.com that support times are a bit slower than normal rather than just finding out. Communication is important...