For those folks who are considering signing up with DreamHost, I just thought I’d share my recent experiences with the support system.
On the whole, I have found outages of any kind to be extremely rare. In the last few months, the only significant inconvenience was the blacklisting of the email servers by various ISPs (notably AOL), because of spammer activity - not DreamHost’s fault.
A few minutes ago, I found my web, shell, and FTP services went down. I checked all the various domains and accounts, and then used the cool Control Panel widget for reporting possible system outages. The response from support came back in less than three minutes, which is pretty damn good. I even got a nice confirmation email:
Outage verified: We are actively looking into resolving it.
(2006-04-23 19:50:54 PDT, 0 secs ago)
Outage first reported.
(2006-04-23 19:48:20 PDT, 2 mins 34 secs ago)As I write, the outage is still unresolved; however, the quick reponse from DreamHost, coupled with their great track record, makes me confident things will be returned to normal in short order.