I noticed a couple posts here about the customer support response, or lack thereof, lately. Does anyone else have any opinions on the matter? I tried to send the following message to someone other than support, but dreamhost’s Contact Us form is too smart for me, and it was simply added as a support request in my panel. So I thought that I’d post it here.
Is the following too harsh? I know that it hasn’t been long (36 hours), but the lack of any response at all is weird, isn’t it? I’d love to be corrected. I really want to be a dreamhost fan!
I recently moved to dreamhost from textdrive in search of better uptime. So far (ahem, 2 days), uptime has been great!
I sent a request for a CNAME record via my panel, and I haven’t had a response for 36+ hours now. Not even an automated “We got your request, now go away”.
I’m starting to feel neglected and unhappy, and you’re about to lose a customer. (Granted, I’m an 888 customer, so I may not be worth your time anyway.)
But please, please, send a reply to your customers even if you can’t act on the support request right away! That’s not asking too much, is it? I know that my CNAME request isn’t urgent and you all have better things to do, but, on the internets, silence can only mean one of two things: 1) you didn’t get my message, or 2) you are ignoring it.
As a new customer, this leaves a very bad taste in my mouth, and I can tell you that I won’t be a customer too much longer, and, sorry for the cliche, I won’t be recommending you to my friends either. Your control panel rocks, your services are cheap, and you have a good reputation. If only your customer support was in line with the rest!