It's strange you should say that; I've been as DreamHost customer for almost 9 years, and I have great support from DreamHost during that time.
It's strange you should say that; I've been as DreamHost customer for almost 9 years, and I have never had any trouble communicating with them at all.
Now that I agree with!
RocketBoom must have a different experience with DreamHost then you have, because it looks like they are still using DreamHost:
I imagine that would get old, though I've been a DreamHost customer for almost 9 years, and I have never had "nonsense, incompetence, or neglect from the company" during that time.
It's always nice to have choices; life is too short to remain unhappy with any service provider.
Actually, they do allow their customers "to communicate with them by phone". If they have a level 3 plan, or above, callbacks are available.
Cultists of all persuasions scare me, so I rarely listen to anything they say. Isn't skype that voip thing? Such a thing might save a few dollars on phone bills, but that is not the significant part of the costs for phone support (most of the time, the customer calls them anyway, unless a toll-free number is provided). What is expensive about phone support is the people it takes to staff a call center.
Some might; others might like like the email version better (avoids a lot of the "he said, she said" stuff, and generally encourages efficiency over histrionics). I think, on the whole, email is a far better way to handle support for a low-cost shared hosting service provider. The fact is that YMMV, which only means that you prefer a voice conversation and others may feel differently about it.
Was there anything you were having problems with that anyone here might could help you with?