I’ve noticed recently that the customer support e-mail system has changed. Previously, after sending an e-mail, it would say which position you were in line, and how many people were in line total. At some point this was changed to only show how long your e-mail has been waiting in line.
Does anyone know why they chose to change this? It was incredibly handy in the old style, and definately made me feel like progress was being made toward resolving my issue. Even if I’m in position 512, seeing it change to 511 reassures me that my message won’t be ignored.
With the new system, it feels like it takes forever for customer support to get back to me. In fact, I’m almost positive the average response time has doubled or tripled.
Sorry if this post is full of errors… I’m incredibly tired and just about to go to bed.