I'll second that. The problem is that if you don't know where you are on the support list, then you also don't know if you would be better off trying to solve your own problem. Or when to recall your support request either.
For example, in the past I had a problem, but was able to fix it myself before the ticket was responded to. Now, if I have a support request, I have no idea when it will be responded to. It makes you want to leave your request up even if you've already solved your own problem, just to see if anyone will ever get to it. I'm sure that that costs them more time.
My guess about the reason they did this was that support lag was increasing, maybe due to losing some support personnel, and they don't want you to see that it might take several days?
Again, just a guess. Of the 6 hosting providers I have been with, they are still (by far) the best.