well - thank you for your kind offer for support..
Actually I have asked for refund now, I purchased Code Monster package two days back, which is brilliant...
the problem was that I asked support to transfer my existing data from my site, which is about 1400MB, its almost imposible for me to download and then again upload those files since I am on dialup..
I am not much into hosting stuff, so I cant do it myself. Support answered me that they will not transfer my data, so its hard for me to stay here, I fuond another host which will do this for me happily
actually I donot post much questions to support, becuase I am not a trouble maker so I usually solve my problems myself, but if in the start my queries will take 2 days to get a reply, then its kinda difficult to work with.. my query status below..
another question... 9 hours 43 mins
some urgent / important questions.. 1 day 13 hours
anyways thank you guys, now I am waiting when will they send me refund confirmation...