That is good to hear, many figured as much because the forums would have been flooded with anger if that were the case. Speculation is never the law.
<First of all, we have far more than 3 full time support people, and have since some time in mid-1999 (I was Support Guy #2 at the time). In fact, within the past few weeks, we've hired 3 more support people in order to help handle the large growth we've been experiencing (as well as an extra Dev/Admin person, starting a bit later this month)>
Jeff, I do apologize for what I am about to say, but I hardly think 13 full time support people constitutes FAR MORE and of those 13 you mentioned in a later message, 3 of them are brand new and some of the 13 share dev/admin responsibilites to go along with their support tasks. If you would have said 130 support people, that, my friend, is FAR MORE than 3
I definitely see your point on this one, and TBH, i did consider that later....can you tell me one thing, though...if the e-mail problems have been resolved, how come you have yet to update your own emergency status page?
I do concur with that as stated earlier.....I can definitely see how that could happen.
Just one little thing i want to point out on this matter...i clearly remember the que being under 100 for the most part everyday, now recently it has been running in the 300-500+, which is relatively 3-5x higher than the average of a year ago, yet, you have admitted that staff has been increased only by 30% or 1/3...how are these few extra support staff members going to be able to handle the tremendous current loads that has been experienced as of late?
My venting on here is the only thing that has allowed me to remain a DH customer, it's only the positive things that others say that remind me of the way it used to be and the hopeful attitude that it may be again some day.
My accusations were hardly "baseless" as you so eloquently put. Which accusation are you speaking of? While it may have been a stretch with the "3 support staff" statement, it was hardly irradicated by your assertion of me being way off by a whole 10 people (7 until recently)...funny thing is, the roll call as the other members had posted almost had it right with 10. If I have hurt your feelings in any way, please excuse my brash behaviour, but your company has hurt me in lost clients, overall downtime, and most importantly a distrust that I did not experience at all in the previous YEAR. Yet, unlike you, I have remained faithful throughout my ordeal and continue to be a PAYING customer of your most expensive shared hosting package, and you are asking me to leave or showing me the door, priceless..
and by the term civil, i am most sure that you mean=" Sufficiently observing or befitting accepted social usages; not rude: a civil reply. See synonyms at polite." in lieu of the legal definition "Relating to the rights of private individuals and legal proceedings concerning these rights as distinguished from criminal, military, or international regulations or proceedings."....I can most definitely aspire in both categories...please elaborate on your definition of "decency" though...does this mean I will have to adorn the shiny happy people holding hands cloak, if so, than these discussion threads hardly make up a "Forum" = A public meeting place for open discussion.