Support Problem?

I just “submitted a support request” and I’m not so sure it went through. Don’t know if it’s my site login or what, but when I checked history, the history isn’t there. How do I know if Support got my question??? I’m wanting to add an extra mailbox, but it seems my panel isn’t responding correctly according to what I read in the faqs and now I’m wondering if I have a ::koff:: dead panel. :x Am I in a limbo place when I’m in my panel to make changes?! Help please!