Support Latency


#1

I’ve been with DH for three days now. On day one both of my domains were up with no hitches whatsoever. That night, both of my servers go down. I can ssh into the box where they are hosted and issue a wget, but I get a connection refused for both of my domains. My emails to support remain unanswered.

Is this standard behaviour for DH? If my site goes down will I have to wait two days for someone to even consider my problem?


#2

just got a response now. (2 days+) The rep did not look very closely. Said the problem was having DNS with another provider. First, one of my domains was on ns*.dreamhost.com The second domain did have DNS hosted outside of DH, however, the DNS A record for my second domain was pointing to the DH server where I am supposedly hosted. Hoping the next reply comes soon…


#3

When one of my sites goes down, thankfully it doesn’t happen very often, I use the ‘Is my server down?’ section of the Web Panel to notify DreamHost. The problem is generally resolved in less than an hour.

Mark


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#4

Tried that twice. I get a message that it is not a server wide problem. Seems pretty useless to me!