Cannot open a support ticket because the step that checks the system status runs forever . . .
You guys need another channel to open support tickets. All that AJAX is great to look at, but shouldn't block something as basic as opening a ticket.
Don't forget that this is primarily a customer-to-customer forum.
Since your problem is with the normal support ticket entry system, you could try using this form:http://www.dreamhost.com/contact.cgi
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Awesome - thanks.