Support Dreamhost


#1

Regarding the email problems I just reported, do someone has any idea of how long the Dreamhost support takes to give a user some position ? I wrote them about 3 hours ago and have not heard back yet.


#2

Up to 24 hours is their official answer. Don’t expect a reply anytime soon unless you’re looking to give them more money, or your site is completely down. I think it’s funny that you get faster responses before you’re a customer. Then, once you’re a customer, it seems like forever to hear anything back. :smiley:

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#3

Make sure you have an email address that is not affected by your problem.
Sometimes a reply is sent but for whatever reasons never makes it to your email address so it is a good idea to check the support history under the support section of the panel.


Norm

Opinions are my own views, not DreamHosts’.
I am NOT a DreamHost employee OK!! :@

You act on my advice at your own risk!