I thought I’d drop this post here, as I have seen numerous posts advising users who cannot access the Control Panel to email firstname.lastname@example.org.
Apparantly, this is not a viable option any more, as was just demonstrated when this Discussion Forum software went wonky today (it is now working again, albeit intermittantly):
--------- enclose web message here ------------
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, email@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
-------- end web message ----------
Being a “good customer”, I did as the message asked and sent the following email to support at dreamhost.com:
Okay, in this instance I can take the extra steps to login to my web panel and generate a support ticket to let them know the forum is down/borked but if the panel is down, how are we supposed to notify them of anything, whether part of their system is failing or whether we can’t get to the panel?
At the very least, it seems they should edit the error message thrown by their scirpt(s) so they don’t ask you to do something that they then refuse to accept.
Better still, shouldn’t there be a way to contact them when they are broken.
Am I missing something obvious here? (Please tell me that I’m just having a slow-brain day and this isn’t really the “catch-22” that it seems to me to be!)