I have had a ticket open to “notify me when the Railgun bug is fixed” for over two months now. I’ve also had a ticket open for an email issue for about five days now. When I open chat support, all I get is “that’s handled by a different department” or “we don’t have an update yet.”
I’ve been nothing but patient with DreamHost, and I have been polite in all of my support exchanges.
But not fixing Railgun for over two months while you advertise it as included with my plan? That’s false advertising.
Here’s a suggestion: improve your support and the maintenance of your advertised features. I’m trying to run a business.