I took out a one year shared hosting incl domain registration plan which was cheap as chips. I barely used the plan as I was in the process of learning WP and in the end decided to host locally on my machine instead. I'm one of these people who doesn't even work in IT and am just doing it on and off as a hobby.
Now I'm getting emails saying that they were unable to take funds for a further year's service which I didn't want anyway. Like most services the minute you don't pay they cut you off. DH seem to cling on annoyingly and won't even allow you to close off the hosting plan unless you pay up the balance....DON'T THEY GET THE HINT, IF I VALUED AND WANTED THE SERVICE I WOULD HAVE PAID BY NOW !!!
Considering you cannot even turn off the auto-renew for the service anyway I think this is an incredible cheek especially when they don't forewarn you about this when you sign up or even send reminders that you must close the account exactly on the day when your year is up to avoid charges. Sorry DH but I've got a life and I'm not going to be calendar watching. They now expect me to cough up $50 all in before I can properly close the plan. Well DH you can take a running jump as regards payment I'll be looking elsewhere in future for my hosting.
My experience of this problem:
Our sincere apologies for this inconvenience. It is not our intention to cling and annoy you with our auto-renewal as this was implement to keep customers from getting their service interrupted. It is easier to turn off a service if not needed than turning the service back on with chances of lost data. We understand how you feel and we are sorry for causing you any trouble.
We can help you close your account now and waive any hosting fees that was not intended for use so you can properly close your account. Please accept our apology.
I have emailed your directly to your primary account address with more details, please respond directly there with any further questions or concerns.
Thank you for getting in contact and helping to sort this out. I have learn't a lesson to not assume billing will end on expiry of plan but it's definitely naughty to disable the auto renewal of web hosting services. As a result I've had to pay you for my domain for another year which I wasn't particularly interested on hanging on to.
The original promotion I signed up for last year was adequate for me since my usage was very very low and in the end I hosted my practice site locally anyway. I just couldn't justify paying the fees you were asking on that basis.
This is a trick DreamHost must pull regularly as I've had the same complaint. DreamHost charged me for a multi-year renewal that I never asked for. In fact, I purposefully allowed my hosting to lapse because I didn't want to auto-renew. But DreamHost did it for me - with no consent on my part. Now they're trying to bill me several hundred dollars before they'll let me have my domain name back.
Take note, potential Dreamhost users. If you're uncomfortable with facing a bill you didn't expect, just say no to Dreamhost.
Hello unhappy customer, it would be fantastic if you could be more precise.
"Now they're trying to bill me several hundred dollars before they'll let me have my domain name back."
Note that a registrar may decline a transfer request until unpaid registration fees have been settled, but not for any other debt-related reason.
(There are other valid reasons for declining a transfer, maybe your case falls under one of them, it's hard to tell from the information in your post.)