Recently, DH Justin wrote:
Since they aren’t guaranteed, the lack of guarantee is not stated anywhere in DH’s promotional material nor ToS, and there’s no way for the end user to verify the backup integrity nor the date and time of the last backup, it’s basically the same as having no backup at all.
In fact, it’s worse. By claiming that DH performs backups of user accounts and databases, this instils a false sense of security which may lead some, foolish or not, to backup on their own less frequently or less rigorously than they would if they believed that DH does not provide any backup service under any circumstances.
The claim may even expose DH to legal action by claiming to offer a service which it does not actually provide.
Offering a backup service which is not guaranteed and is really just a shot in the dark is a waste of time for DH and a constant source of disappointment for customers when it comes time to restore only to find out that the backups are old, incomplete, or missing. Usually it is only at that time when DH mentions the key detail that backups are not guaranteed.
Therefore let it be resolved that DreamHost cease the practice of claiming to offer a backup service to its customers.