I also get the “Database Error: Unable to connect to the database:Could not connect to MySQL” on your site (I cannot, of course, test the SSH)
[quote]I tried sending two support messages:
URGENT: King kong server down. Dreamhost replied saying no server-wide error.
URGENT: Cannot connect to SSH & Database. Dreamhost replied saying no server-wide error.[/quote]
Those “replies” look like the results of the automated tests that are a PART of the “Contact Support” process. Were those the actual messages you received from tech support staff (via an email) or just the results of the tests that are run when you first start the “Contact Support” process?
Both the webserver and the MySQL server may very well be functioning while there remains a problem with your site. In such a case, those “replies” would be correct, as they problem is not “server wide”, and if you didn’t complete the support request screens, staff will not know of your problem!
If you have not already done so, I suggest you complete the “Contact Support” multi-step form process to alert tech support to the fact that your site is malfunctioning even though the servers are not indicating a server-wide problems exists. When you have done that, staff will look into the problem and you should receive a reply from staff.