So far the new spam filtering system is working great. All the most obvious spam messages are deleted without me having to see them (at least I think they are) and no false positives have shown up in the Spam folder when I check AT Mail daily. BUT I can only say that for the email addresses on my domain that were being filtered by the previous system. I have three colleagues who are now receiving many vulgar messages daily and nothing is going to their AT Mail spam folder. They weren't set up for filtering before but the new system is supposedly running across all addresses at this domain. I have sent two messages in to Support, the first one being more than 5 days old, and I haven't heard anything back other than "Your inquiry has been moved to the queue of a specific tech support team member".
How may I get the filtering for my three colleagues?