I thought it was just me - I have been happy with Dreamhost for a couple of years. Ok there were issues a while ago but nothing much has gone wrong since.
My gripe is the same, offer all sorts of incentives to get new customers but get existing ones to pay for it. Not good business sense as it costs more to gain customers than keep your existing ones happy.
I have basic, simple hosting requirements but the response from support is always the same - no can do, is there anything else I can help with?
Well. fortunately for me, the holiday season mean I am at my quietest and expect very few emails - so half hour after my last brush off on Christmas Eve, my new hosting account is set up elsewhere and Im chatting to live support to make sure everything is being transferred ok.
So thanks Dreamhost, it was fun whilst it lasted but youve lost another customer for the sake of a little effort to acknowledge you had an existing customer. I was not asking for much but it seriously annoys me that you're willing to keep my fees high in order to bring new customers on board. Perhaps a little more time considering your customer base and less time on those chummy newsletters would be beneficial. Or maybe I should just accept you dont want my business.
My advice for others? Do look at Dreamhost hosting costs but factor in ongoing costs, some hosting companies offer long term pricing - check them out, you may well be better off.....I am.