Snapshot Failing

I’m trying to take a snapshot and create an image from my server after getting it setup the way that I want. I’ve currently used the available actions twice within the instances page to try and create a snapshot while running. None of the snapshots showed up in the Images tab, so I figured they failed to go through.

This last time I suspended the instance and tried to generate a snapshot. Now the instance is stuck on the task: “Image Pending Upload” and I cannot resume the instance.

Any idea how I can get my instance back? For now I’m going to transfer the website back to my previous server.

To create an instance snapshot, the instance should be shut down. Running instance snapshots are usually going to be corrupted so I’m not sure why OpenStack lets you do it.

Send a ticket to our tech support team with details on your instance and someone can investigate further.