Snapshot Failing

dreamcompute

#1

I’m trying to take a snapshot and create an image from my server after getting it setup the way that I want. I’ve currently used the available actions twice within the instances page to try and create a snapshot while running. None of the snapshots showed up in the Images tab, so I figured they failed to go through.

This last time I suspended the instance and tried to generate a snapshot. Now the instance is stuck on the task: “Image Pending Upload” and I cannot resume the instance.

Any idea how I can get my instance back? For now I’m going to transfer the website back to my previous server.


#2

To create an instance snapshot, the instance should be shut down. Running instance snapshots are usually going to be corrupted so I’m not sure why OpenStack lets you do it.

Send a ticket to our tech support team with details on your instance and someone can investigate further.