I’ve been a dreamhost customer for 7 months now… overall I’m happy with its features and performance, but response times from support have been a big issue since I signed up. I remember reading about Dreamhost working on this and hiring more support staff but in my personal experience nothing has improved. My tickets keep taking close to 24 hours to get an answer, sometimes longer, making support useless in most situations… it usually takes far less for problems to get fixed than it takes to get a simple response from support, even if its quick answers like “we’re working on it”, “we’ll look into the problem” or “we expect a solution in 2 hours”.
Well I’d like to know if I’m the only one experiencing this… what’s your experience with support? How long does it usually take you to get answers from them? Have you seen any improvements in their response times in the last few months?