Site transfer help


#1

I wonder if anyone can help.
I need a couple of cpanels transfered over to dreamhosy but have never used shell etc
cpanel import doesnt work for me so if someone could help that would be great thanks.


#2

What happened when you tried to use the CPanel Importer? You’re more than welcome to contact our tech support DreamTeam (http://dhurl.org/dhsupport) with all the details, and we can figure out why it didn’t work for you.

In the meantime, here’s an article that might be helpful: http://wiki.dreamhost.com/CPanel_Importer :slight_smile:


#3

Hi
I enter all the details and it comes up exporting then after a few days i just stop it .
I dont know how to work shell as backup file is quite large.

Do i have to have a backup file on the server when using the cpanel importer rather than the file importer.


#4

I see you’ve gotten some help from support since your last post!

If the cPanel Importer is unable to grab everything on its own, or uploads of exported backups are failing, please make sure the backups are there on your web server in their entirety. Please reply to one of our emails with the file location(s). We’ll continue investigating from there. Thanks for your patience! :slight_smile:


#5

they have tried accessing my existing host but seems to be blocking dreamhost.
I will probably just cancel sorry.


#6

I signed up just under a week agao.
I have been in touch with one of your technicians and he has been excellent. Will give it a go once more till end of trial and see what happens he is trying something later on tonight today.
Thanks


#7

Awesome, great to hear it! Just let us know if you need anything else :slight_smile: